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Services

Supporting Asset-Intensive Industries with Implementation, Integration & Support Services

With a focus on collaboration and industry best practices, we work closely with your team to deliver tailored solutions that align with your business objectives. Whether you are upgrading legacy systems, streamlining processes, or implementing new technologies, our expertise ensures a smooth transition and measurable results.

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Our Service Offerings

Our clients begin their journey with TouchstoneEnergy at different stages—some engage us at the start of their operations, requiring a system to support their ambitious growth plans. Others are well-established, already using solutions such as Infor SunSystems or Octave Attune EAM and are looking for enhanced support. While some have recently expanded through acquisitions and need expert guidance on which systems will best suit their transition as their business continues to grow.

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Implementation and Upgrades

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System Review

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Business System Integrations

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System Optimisation

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Cloud Hosting & Managed Services

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Support

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Training

Our Service Approach

At TouchstoneEnergy, our service approach is both structured and agile, ensuring that every project is delivered with efficiency and flexibility, and, most importantly, provides long-term value. We begin by gaining a deep understanding of your existing systems, infrastructure, and operational goals, allowing us to tailor solutions that align with your business needs.

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Strategic System Integration

We seamlessly align new and existing technologies to optimise performance.

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Expert-Led Implementation & Training

Our teams are equipped to maximise system capabilities from day one.

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Ongoing Support

We provide continuous guidance and enhancements to adapt to changing industry demands.

What Our Clients Have to Say

Our clients are at the heart of everything we do.

Their success stories showcase how our business solutions help asset-intensive businesses streamline operations, enhance reporting, and drive efficiency.

"We appreciate your flexibility and your results-driven & client-orientated approach."

Global IS Applications Manager, Addax Petroleum 

"We appreciate your flexibility and your results-driven & client-orientated approach." 

Global IS Applications Manager, Addax Petroleum 
"We selected Touchstone for their proven delivery of Infor products. They were the most engaged throughout the selection process, they were keen to get to know our business and responded rapidly to our requests for information."
Programme Manager, Ports of Jersey (Ports) 
"We selected Touchstone for their proven delivery of Infor products. They were the most engaged throughout the selection process, they were keen to get to know our business and responded rapidly to our requests for information." 
Programme Manager, Ports of Jersey (Ports) 
“As the person responsible for delivering this strategic transformation across the Group, it is important that I am working with vendors who not only have deep knowledge about their applications but can use that to come up with practical solutions that deliver positive outcomes for the business and user community, Infor and Touchstone do that.”
Head of Transformation Office, Breedon Group (Construction)
“As the person responsible for delivering this strategic transformation across the Group, it is important that I am working with vendors who not only have deep knowledge about their applications but can use that to come up with practical solutions that deliver positive outcomes for the business and user community, Infor and Touchstone do that.” 
Head of Transformation Office, Breedon Group (Construction)
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Client Success Stories

Explore our case studies and success stories to see how companies across asset-intensive industries have overcome challenges by partnering with TouchstoneEnergy.

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Resources

Browse our library of brochures, on-demand webinars, and datasheets to find out more about TouchstoneEnergy and the services we offer.

Explore our range of resources
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Who is TouchstoneEnergy

TouchstoneEnergy is a leading provider of enterprise business solutions tailored for asset-intensive industries.

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Training

Whether it is refresher training, teaching new member of staff or learning new software, TouchstoneEnergy clients can take advantage of our training services, delivered in bitesize chunks.

Whether your training needs are delivered on site at your office or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.

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Support

Our UK-based support Helpdesk team are technical and application experts in all our solutions. They provide our clients with peace of mind that if you experience any issues with your software, when you partner with TouchstoneEnergy there's no need to worry - help is there when you need it. With the choice between an Essential or Premium Support Plan, we give our clients a comprehensive service - whether you want to report a fault or have a question regarding the use of your software.

We work to a published SLA giving our clients the benefit and peace of mind that we do what we say.

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Cloud Hosting & Managed Services   

With over 250 years combined experience of deploying business systems to the Energy sector, our team has the necessary skills and industry knowledge to configure and align your solution with your business processes. With high quality data management solutions and post-deployment support, it's never been easier to manage your business' reporting requirements and strategic management capabilities while reducing spending in the long term.

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System Optimisation

At TouchstoneEnergy, we understand that even the best ERP and EAM systems need regular review and refinement to stay aligned with evolving business goals. That’s where our System Optimisation service comes in.

We work closely with you to analyse how your current system is performing and identify areas for improvement — whether it’s simplifying processes, improving data flow, enhancing reporting, or unlocking underused functionality.

Our proven optimisation frameworks help energy and natural resources companies maximise return on investment, reduce operational friction, and support better decision-making.

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Business System Integrations

We provide Energy companies with an integrated Infor Enterprise solution which comprises of Financial Accounting, Budgets & Forecasts and EAM technology. We provide technical support which helps your business to achieve its goals, and/or with regulatory compliance where necessary.
We have a hands-on approach, working with your team to configure and develop the solution to suit your business needs as well as providing end user training – helping you to streamline your business processes and improve operational efficiency.

Following our initial audit, our specialists will select the right platform to meet your organisation's goals, adopting the best tech solution for your needs.

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System Review

If your finance or business system is no longer meeting your organisation’s requirements, chances are that the system itself is not the issue, but instead it requires updates to ensure it aligns with the changes being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.

Regulation of all of the systems within your organisation - governance and business processes, time management, money management (including accounting and tax obligations) - is key to a successful project, and to a professional environment generally. Our team can identify where potential issues lie, and use the data we collect to implement new, more effective strategies.

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Implementation and Upgrades

Whether you are considering an ERP project or have already purchased an Infor Solution, implementing a new system will significantly impact the way your organisation operates, so it's important that you select the right implementation partner.

We take the time to listen, learn and understand the requirements of your business, completing a full audit of your business' needs in the first instance. We pride ourselves on being a focused team that truly values what our clients require from their investment, and ensure we achieve success.

Our ERP solutions enable you to leverage industry best practices, run mission-critical operations effectively, and gain insight into each role within your organisation, so that you can adapt to changes.

Our cloud ERP tool is designed for every business, and uses analytics to help with decision making in your organisation.

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