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Privacy Policy

TouchstoneEnergy is part of the Touchstone Group. This privacy policy explains how we use any personal information we collect about you.

TouchstoneEnergy is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data, and outlines your rights in relation to the information we hold about you.

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This statement is in compliance with the General Data Protection Regulation (GDPR).

This Privacy Policy will be reviewed from time to time to take account of new laws and technology and any changes to our operational processes and any amendments to this policy will be incorporated in an updated version. Any information we hold will be governed by our most recent Privacy Policy.

Information We Collect

We collect information about you when you complete one of our web forms, including but not limited to your name, email address, telephone number, and company. Website usage information is collected using cookies.

We process limited personal information for certain legitimate business purposes, which include some or all of the following:

  • Personal Identification Information: Name, email address, phone number, job title, and company name.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We will only process your personal data where your interests and fundamental rights do not override our legitimate interests.
Whenever we process data for these purposes, we will ensure we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so, please click here.

How We Use Your Information

We collect information about you to learn about what you are interested in, and to contact you about services we provide that we think may be of interest to you. We only collect and process the minimum data required in order to try and provide relevant information and personal communications.

The information we collect about you may also be used to carry out obligations arising from contracts entered into between you and us, or to notify you about changes to our services.

We may use the information collected from the website to try and personalise your repeat visits to our websites, to provide a good user experience on our website and to help us enhance our site.

We use the information we collect in the following ways:

  • To provide our services: Ensuring the effective delivery of our products and services, including customer support.
  • To improve our website: Understanding how users interact with our site to enhance the user experience.
  • For marketing purposes: Sending you information about our products, services, and promotions if you have consented to receive such communications.
  • For legal purposes: Complying with any applicable laws and regulations.
  • Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers.
  • To provide you with information you request, or to respond  to your enquiries, process event registrations, or send you marketing assets.
  • To identify and prevent fraud.
  • To enhance the security of our network and information systems.
  • To better understand how people interact with our website and communications.

Marketing

  • We would like to send you information about services of ours that may be of interest to you. You may opt out of marketing at any time. We aim to personalise our communications with you and provide a better service through relevant events and content.
  • If you no longer with to be contacted for marketing purposes, please click here.
  • Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.

Cookies

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit our website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site.
  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Your Consent

By using our website, you agree to our use of cookies as described in this Cookie Policy. You can manage your cookie preferences through our Cookie Consent Pop-up tool when you visit the website.

How to Manage Cookies

You have the right to decide whether to accept or reject different categories of cookies. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that if you choose to refuse cookies, you may not be able to use the full functionality of our website.

Sharing Your Information

We will not pass your data to any third parties, except in specific circumstances – where we may be required to disclose personal data to a prospective seller or buyer of business assets in the event of a purchase or sale; or if we are under a duty to comply with any legal obligation; or in order to protect the rights property or safety of TouchstoneEnergy, for example we may exchange information with other companies for the purposes of fraud protection and credit risk protection.
We may receive information about you from third parties we work with such as sub-contractors, analytics providers and credit reference agencies.

Security of Your Information

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

Your Data Protection Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify any inaccurate or incomplete data.
  • Request the deletion of your personal data.
  • Restrict or object to the processing of your data.
  • Request the transfer of your data to another organisation.
  • Withdraw your consent to the processing of your data at any time.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at 46 Worship Street, London, EC2A 2EA. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Use of our website

Access to our website is free of charge. Unless otherwise indicated, copyright or this website is owned by Touchstone Group Plc and its subsidiary Touchstone FMS Limited. Our ownership should be plainly cited in any use you make of our content. Unauthorised use of copyright may result in permission to access being withdrawn.

The content on our website is for general information only. It is not for advice. We exclude liability for all classes of direct, indirect or consequential losses arising from your use of the website, and we exclude any express or implied warranties or other terms that may apply to the use of this website or its content.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you like to other website you should read their own privacy policies.

Contact Us

Please contact us if you have any questions about our privacy policy or information, we hold about you,

By email

Or write to us at: 46 Worship Street, London, EC2A 2EA.

Information volunteered by you, such as survey information and/or comments or feedback, is used only for internal purposes and is not shared with people or organisations outside of TouchstoneEnergy.

The information that we collect is used to improve the content of our website and to improve the products and services TouchstoneEnergy offer. If you request specific information via email or online forms, TouchstoneEnergy employees may use such information to contact you for marketing purposes. This information is not shared with other organisations for commercial purposes.

Thank you for visiting our website and for your interest in TouchstoneEnergy.

 

Version 1.0. Last Reviewed: November 2024. Next Review Date: November 2025.
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TouchstoneEnergy is a leading provider of enterprise business solutions tailored for asset-intensive industries.

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Training

Whether it is refresher training, teaching new member of staff or learning new software, TouchstoneEnergy clients can take advantage of our training services, delivered in bitesize chunks.

Whether your training needs are delivered on site at your office or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.

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Support

Our UK-based support Helpdesk team are technical and application experts in all our solutions. They provide our clients with peace of mind that if you experience any issues with your software, when you partner with TouchstoneEnergy there's no need to worry - help is there when you need it. With the choice between an Essential or Premium Support Plan, we give our clients a comprehensive service - whether you want to report a fault or have a question regarding the use of your software.

We work to a published SLA giving our clients the benefit and peace of mind that we do what we say.

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Cloud Hosting & Managed Services   

With over 250 years combined experience of deploying business systems to the Energy sector, our team has the necessary skills and industry knowledge to configure and align your solution with your business processes. With high quality data management solutions and post-deployment support, it's never been easier to manage your business' reporting requirements and strategic management capabilities while reducing spending in the long term.

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System Optimisation

At TouchstoneEnergy, we understand that even the best ERP and EAM systems need regular review and refinement to stay aligned with evolving business goals. That’s where our System Optimisation service comes in.

We work closely with you to analyse how your current system is performing and identify areas for improvement — whether it’s simplifying processes, improving data flow, enhancing reporting, or unlocking underused functionality.

Our proven optimisation frameworks help energy and natural resources companies maximise return on investment, reduce operational friction, and support better decision-making.

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Business System Integrations

We provide Energy companies with an integrated Infor Enterprise solution which comprises of Financial Accounting, Budgets & Forecasts and EAM technology. We provide technical support which helps your business to achieve its goals, and/or with regulatory compliance where necessary.
We have a hands-on approach, working with your team to configure and develop the solution to suit your business needs as well as providing end user training – helping you to streamline your business processes and improve operational efficiency.

Following our initial audit, our specialists will select the right platform to meet your organisation's goals, adopting the best tech solution for your needs.

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System Review

If your finance or business system is no longer meeting your organisation’s requirements, chances are that the system itself is not the issue, but instead it requires updates to ensure it aligns with the changes being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.

Regulation of all of the systems within your organisation - governance and business processes, time management, money management (including accounting and tax obligations) - is key to a successful project, and to a professional environment generally. Our team can identify where potential issues lie, and use the data we collect to implement new, more effective strategies.

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Implementation and Upgrades

Whether you are considering an ERP project or have already purchased an Infor Solution, implementing a new system will significantly impact the way your organisation operates, so it's important that you select the right implementation partner.

We take the time to listen, learn and understand the requirements of your business, completing a full audit of your business' needs in the first instance. We pride ourselves on being a focused team that truly values what our clients require from their investment, and ensure we achieve success.

Our ERP solutions enable you to leverage industry best practices, run mission-critical operations effectively, and gain insight into each role within your organisation, so that you can adapt to changes.

Our cloud ERP tool is designed for every business, and uses analytics to help with decision making in your organisation.

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