Terms & Conditions

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About TouchstoneEnergy

TouchstoneEnergy is a trading name of Touchstone FMS Ltd.

Touchstone FMS Ltd is registered in England and Wales. Registration Number: 01618039.

Registered address: 46 Worship Street, London, EC2A 2EA.

Copyright Notice

Copyright Touchstone Group Ltd, 2018. All rights reserved. Touchstone is a registered trademark, and other Touchstone product names, service names, slogans or logos referenced in this Web site are trademarks or registered trademarks of Touchstone Group Ltd. All other company, product or service names referenced in this Web site are used for identification purposes only and may be trademarks of their respective owners. You may download, view, copy and print documents and graphics incorporated in these documents (the “Documents”) from this Web site subject to the following: the Documents may be used solely for personal, informational, non-commercial purposes; and the Documents may not be altered in any way. Except as expressly provided herein, you may not, download, print, reproduce, publish, license or distribute any information from this Web site in whole or in part without the prior written permission of Touchstone.

 

Legal Disclaimer

This page may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site is provided ‘as is’ without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

Information on this Web site may contain some technical inaccuracies or typographical errors. Information may be changed or updated without notice. Touchstone may also make improvements and/or changes in the products and/or the services described in this information at any time without notice.

Touchstone does not want to receive confidential or proprietary information from you through our Web site. Please note that any information or material sent to Touchstone will be deemed NOT to be confidential.

Information Touchstone publishes on the Web may contain references or cross references to Touchstone products and services that are not available in your country. Such references do not imply that Touchstone intends to announce such products or services in your country. Touchstone makes no representations whatsoever about any other Web site which you may access through this one. When you access a non-Touchstone Web site, please understand that it is independent from Touchstone, and that Touchstone has no control over the content on that Web site. In addition, a link to a non-Touchstone Web site does not mean that Touchstone endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, and other items of a destructive nature.

In no event will Touchstone be liable to any party or any direct, indirect, special or other consequential damages for any use of this Web site, or on any other hyperlinked Web site, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

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Who is TouchstoneEnergy

TouchstoneEnergy is a leading provider of enterprise business solutions tailored for asset-intensive industries.

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Blogs

Stay ahead with the latest developments from the industry, with added insight from TouchstoneEnergy’s team of experts.

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Resources

Browse our library of brochures, on-demand webinars, and datasheets to find out more about TouchstoneEnergy and the services we offer.

Please fill in your details below to gain access.

Training

Whether it is refresher training, teaching new member of staff or learning new software, TouchstoneEnergy clients can take advantage of our training services, delivered in bitesize chunks.

Whether your training needs are delivered on site at your office or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.

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Support

Our UK-based support Helpdesk team are technical and application experts in all our solutions. They provide our clients with peace of mind that if you experience any issues with your software, when you partner with TouchstoneEnergy there's no need to worry - help is there when you need it. With the choice between an Essential or Premium Support Plan, we give our clients a comprehensive service - whether you want to report a fault or have a question regarding the use of your software.

We work to a published SLA giving our clients the benefit and peace of mind that we do what we say.

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Cloud Hosting & Managed Services   

With over 250 years combined experience of deploying business systems to the Energy sector, our team has the necessary skills and industry knowledge to configure and align your solution with your business processes. With high quality data management solutions and post-deployment support, it's never been easier to manage your business' reporting requirements and strategic management capabilities while reducing spending in the long term.

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System Optimisation

At TouchstoneEnergy, we understand that even the best ERP and EAM systems need regular review and refinement to stay aligned with evolving business goals. That’s where our System Optimisation service comes in.

We work closely with you to analyse how your current system is performing and identify areas for improvement — whether it’s simplifying processes, improving data flow, enhancing reporting, or unlocking underused functionality.

Our proven optimisation frameworks help energy and natural resources companies maximise return on investment, reduce operational friction, and support better decision-making.

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Business System Integrations

We provide Energy companies with an integrated Infor Enterprise solution which comprises of Financial Accounting, Budgets & Forecasts and EAM technology. We provide technical support which helps your business to achieve its goals, and/or with regulatory compliance where necessary.
We have a hands-on approach, working with your team to configure and develop the solution to suit your business needs as well as providing end user training – helping you to streamline your business processes and improve operational efficiency.

Following our initial audit, our specialists will select the right platform to meet your organisation's goals, adopting the best tech solution for your needs.

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System Review

If your finance or business system is no longer meeting your organisation’s requirements, chances are that the system itself is not the issue, but instead it requires updates to ensure it aligns with the changes being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.

Regulation of all of the systems within your organisation - governance and business processes, time management, money management (including accounting and tax obligations) - is key to a successful project, and to a professional environment generally. Our team can identify where potential issues lie, and use the data we collect to implement new, more effective strategies.

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Implementation and Upgrades

Whether you are considering an ERP project or have already purchased an Infor Solution, implementing a new system will significantly impact the way your organisation operates, so it's important that you select the right implementation partner.

We take the time to listen, learn and understand the requirements of your business, completing a full audit of your business' needs in the first instance. We pride ourselves on being a focused team that truly values what our clients require from their investment, and ensure we achieve success.

Our ERP solutions enable you to leverage industry best practices, run mission-critical operations effectively, and gain insight into each role within your organisation, so that you can adapt to changes.

Our cloud ERP tool is designed for every business, and uses analytics to help with decision making in your organisation.

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