Contact Us

Our Values, Accreditations & Policies

We are committed to conducting business with honesty and integrity.

Several people stacking their hands together in a gesture of teamwork and unity.

Our Core Values

 

Our mission is to empower our clients with industry-leading software solutions and expert services that optimise operations, enhance efficiency, and drive long-term success. Our team brings deep industry knowledge, professional expertise, and a commitment to delivering real value to every business we support. 

While we take pride in our track record of helping clients achieve their goals, we believe TouchstoneEnergy represents more than just exceptional service. We are dedicated to doing business the right way—building strong partnerships, giving back, and making a positive impact. 

Every member of our team upholds the core values that define TouchstoneEnergy, ensuring that our approach is not only results-driven but also reflects integrity, collaboration, and a genuine commitment to our clients’ success. 

Integrity Icon

Integrity

We always conduct ourselves and our business with integrity, objectivity, confidentiality, and professionalism.

Respect Icon

Respect

Without fail, we treat each of our clients, suppliers, and colleagues with respect, embrace diversity, and respect the views and beliefs of others.

Passion Icon

Passion

We engender a culture that encourages personal development, and we invest in the wellbeing of our people – our greatest asset.

Sustainability Icon

Sustainability

We are dedicated to building a more sustainable future. By prioritising renewable energy sources and optimising resource efficiency, we minimise waste and reduce our environmental impact.

A man with a laptop displaying charts in a robotics construction warehouse

Our Commitment to Clients

At TouchstoneEnergy, our mission is to help our clients succeed by delivering top-quality software, solutions, and services to support their business – backed by deep expertise, professional experience, and insightful guidance.  

We have a long track record of helping our clients improve their business in meaningful ways, and we’re incredibly proud of that. But we want the TouchstoneEnergy name to stand for more than quality service alone. 

We believe in doing business the right way, giving back, and supporting others. Every member of the TouchstoneEnergy team is committed to living our core values of Integrity, Respect, Passion, and Sustainability – values that guide how we work, how we support our clients, and how we make a positive impact beyond the services we deliver.

Our Story & Mission

We have been supplying, implementing and supporting software solutions since 1982 and have a rich history of working with leading software authors. We work in partnership with our clients to identify, solve, and support your business software challenges. 

A man with a laptop displaying charts in a robotics construction warehouse

Our Corporate Policies

Aerial view of solar panels in a forest, with trees growing between the panels.

ESG Policy

Our ESG policy shows commitment to sustainability, ethical governance, and social responsibility, positively impacting clients, communities, and the environment. 

Read the policy
A circle of diverse hands with fists touching against a blue sky.

Anti-slavery and Human Trafficking

We are committed to ensuring modern slavery has no place within our organisation and, to our knowledge, does not occur in any of our supply chains.

Read the policy
People walking outside, with facial recognition boxes over their heads, shadows on the ground.

Privacy Policy

We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data, and outlines your related rights.

Read the policy
A person stamping documents at a desk in an office environment.

ISO Accreditation

TouchstoneEnergy is proud to hold ISO accreditation, demonstrating our commitment to quality, security, and best practices in delivering reliable enterprise solutions for asset-intensive industries.

Find out more

Creating a Better Tomorrow

We strive to be a good corporate citizen and make a positive impact on our community. We’re also keen to do our part to protect the environment, so we are also climate-conscious in all our actions. 

This year, we are supporting The Brain Tumour Research – the only national charity in the UK dedicated to funding continuous and sustainable scientific research into brain tumours and is a leading voice in this country calling for greater support and action for research into brain tumours.

A man with a laptop displaying charts in a robotics construction warehouse

More About TouchstoneEnergy

Two people working together at a computer, looking at code on a monitor.

Services

From the initial requirements discovery call to post go-live support, we take a structured, yet agile approach to managing our clients’ projects.

Find out more
A person holding and examining a strip of photographic film in a room.

Resources

Browse our library of brochures, on-demand webinars, and datasheets to find out more about TouchstoneEnergy and the services we offer.

Explore our range of resources
Four people having a meeting in a bright office, with one woman standing and smiling.

Who is TouchstoneEnergy

TouchstoneEnergy is a leading provider of enterprise business solutions, expertly tailored to meet the unique needs of asset-intensive industries worldwide.

Find out more

Please fill in your details below to gain access.

Training

Whether it is refresher training, teaching new member of staff or learning new software, TouchstoneEnergy clients can take advantage of our training services, delivered in bitesize chunks.

Whether your training needs are delivered on site at your office or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.

Training Icon

Support

Our UK-based support Helpdesk team are technical and application experts in all our solutions. They provide our clients with peace of mind that if you experience any issues with your software, when you partner with TouchstoneEnergy there's no need to worry - help is there when you need it. With the choice between an Essential or Premium Support Plan, we give our clients a comprehensive service - whether you want to report a fault or have a question regarding the use of your software.

We work to a published SLA giving our clients the benefit and peace of mind that we do what we say.

Support Icon

Cloud Hosting & Managed Services   

With over 250 years combined experience of deploying business systems to the Energy sector, our team has the necessary skills and industry knowledge to configure and align your solution with your business processes. With high quality data management solutions and post-deployment support, it's never been easier to manage your business' reporting requirements and strategic management capabilities while reducing spending in the long term.

Cloud Hosting Icon

System Optimisation

At TouchstoneEnergy, we understand that even the best ERP and EAM systems need regular review and refinement to stay aligned with evolving business goals. That’s where our System Optimisation service comes in.

We work closely with you to analyse how your current system is performing and identify areas for improvement — whether it’s simplifying processes, improving data flow, enhancing reporting, or unlocking underused functionality.

Our proven optimisation frameworks help energy and natural resources companies maximise return on investment, reduce operational friction, and support better decision-making.

System Optimisation Icon

Business System Integrations

We provide Energy companies with an integrated Infor Enterprise solution which comprises of Financial Accounting, Budgets & Forecasts and EAM technology. We provide technical support which helps your business to achieve its goals, and/or with regulatory compliance where necessary.
We have a hands-on approach, working with your team to configure and develop the solution to suit your business needs as well as providing end user training – helping you to streamline your business processes and improve operational efficiency.

Following our initial audit, our specialists will select the right platform to meet your organisation's goals, adopting the best tech solution for your needs.

Business System Integrations Icon

System Review

If your finance or business system is no longer meeting your organisation’s requirements, chances are that the system itself is not the issue, but instead it requires updates to ensure it aligns with the changes being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.

Regulation of all of the systems within your organisation - governance and business processes, time management, money management (including accounting and tax obligations) - is key to a successful project, and to a professional environment generally. Our team can identify where potential issues lie, and use the data we collect to implement new, more effective strategies.

System Review Icon

Implementation and Upgrades

Whether you are considering an ERP project or have already purchased an Infor Solution, implementing a new system will significantly impact the way your organisation operates, so it's important that you select the right implementation partner.

We take the time to listen, learn and understand the requirements of your business, completing a full audit of your business' needs in the first instance. We pride ourselves on being a focused team that truly values what our clients require from their investment, and ensure we achieve success.

Our ERP solutions enable you to leverage industry best practices, run mission-critical operations effectively, and gain insight into each role within your organisation, so that you can adapt to changes.

Our cloud ERP tool is designed for every business, and uses analytics to help with decision making in your organisation.

Implementation & Upgrades Icon