Service Approach
At TouchstoneEnergy, we take a structured yet agile approach to managing our clients’ projects, ensuring efficiency, flexibility, and long-term success.
Our process begins with a deep understanding of your existing systems, infrastructure, and operating strategy. From there, we guide you through every stage of the project lifecycle—from gathering requirements to seamless implementation, training, and ongoing support. With a focus on collaboration and industry best practices, we work closely with your team to deliver tailored solutions that align with your business objectives. Whether you are upgrading legacy systems, streamlining processes, or implementing new technologies, our expertise ensures a smooth transition and measurable results.
Requirements Discovery and Analysis
We take the time to listen, learn, and understand your business requirements, conducting a comprehensive audit to assess your needs from the outset. As a dedicated and client-focused team, we are committed to delivering solutions that maximise the value of your investment, ensuring quantitative success and long-term benefits.
Design workshops
Based on our discovery session, our team of Solution Architects will work with you to discover your current and proposed business processes, as well as your overall business and system requirements to build a solution landscape.
Process Mapping
During the project scope and mapping session together, we define roles, responsibilities and expectations, developing a clear plan that supports the execution of a successful project and maximum ROI. The software you have purchased, the systems to be integrated, the deployment infrastructure, and the data to be migrated, are all considered before a System Design Document (SDD) is fully formed.
System Configuration & Testing
We understand that not every element of a system will align with your organisation’s needs. That’s why we take the time to configure and build a system that meets the business requirements discussed in our discovery sessions. Once built, you will have the time to test the system using real-world data, ensuring it replicates your daily business operations so you can feedback any necessary amends required prior to go-live.
Integration
With a ‘best-of-breed’ approach, our expert Integration Consultants leverage their knowledge, skills, and experience to seamlessly connect the software we provide with any other system in your solution landscape. This ensures a fully integrated, robust solution where data flows effortlessly between systems—eliminating the need for manual data entry and reducing duplication.
Data Migration
By leveraging data automation workflows, we minimise the risk of human error and enable real-time data updates, ensuring your data is seamlessly integrated and organised in a way that is scalable, insightful, and reliable. Our approach eliminates silos by consolidating data from multiple business systems into your chosen solution, providing a single source of truth while maintaining accuracy and completeness.
Report Building
We collaborate with you to create custom reports that are instantly accessible at the click of a button. Our team ensures your systems’ data is transformed and presented in a clear, meaningful way that suits your business and its key stakeholders.
User Training
As part of the project plan, we schedule dedicated User Acceptance Testing (UAT) to ensure you, and your team, feel confident using the system on a day-to-day basis. Additionally, we offer on-demand and online training sessions throughout the year, focusing on key areas to help you maximise the value of your software.
Go-Live Support
Our Helpdesk and Support teams have end-user experience of using the systems we implement, ensuring expert assistance when you need it. With a choice between our Essential or Managed Services Support Plans, we provide a comprehensive service—whether you’re reporting an issue or need guidance on using your software.
Post Go-Live Review
After go-live, we schedule regular check-ins to ensure a smooth transition, address any adjustments, and provide ongoing support. Our goal is to help you maximise the value of your new system and ensure it continues to meet your needs.
Requirements Discovery and Analysis
We take the time to listen, learn, and understand your business requirements, conducting a comprehensive audit to assess your needs from the outset. As a dedicated and client-focused team, we are committed to delivering solutions that maximise the value of your investment, ensuring quantitative success and long-term benefits.
Design workshops
Based on our discovery session, our team of Solution Architects will work with you to discover your current and proposed business processes, as well as your overall business and system requirements to build a solution landscape.
Process Mapping
During the project scope and mapping session together, we define roles, responsibilities and expectations, developing a clear plan that supports the execution of a successful project and maximum ROI. The software you have purchased, the systems to be integrated, the deployment infrastructure, and the data to be migrated, are all considered before a System Design Document (SDD) is fully formed.
System Configuration & Testing
We understand that not every element of a system will align with your organisation’s needs. That’s why we take the time to configure and build a system that meets the business requirements discussed in our discovery sessions. Once built, you will have the time to test the system using real-world data, ensuring it replicates your daily business operations so you can feedback any necessary amends required prior to go-live.
Integration
With a ‘best-of-breed’ approach, our expert Integration Consultants leverage their knowledge, skills, and experience to seamlessly connect the software we provide with any other system in your solution landscape. This ensures a fully integrated, robust solution where data flows effortlessly between systems—eliminating the need for manual data entry and reducing duplication.
Data Migration
By leveraging data automation workflows, we minimise the risk of human error and enable real-time data updates, ensuring your data is seamlessly integrated and organised in a way that is, scalable, insightful, and reliable. Our approach eliminates silos by consolidating data from multiple business systems into your chosen solution, providing a single source of truth while maintaining accuracy and completeness.
Report Building
We collaborate with you to create custom reports that are instantly accessible at the click of a button. Our team ensures your system’s data is transformed and presented in a clear, meaningful way that suits your business and its key stakeholders.
User Training
As part of the project plan, we schedule dedicated User Acceptance Testing (UAT) to ensure you, and your team, feel confident using the system on a day-to-day basis. Additionally, we offer on-demand and online training sessions throughout the year, focusing on key areas to help you maximise the value of your software.
Go-Live Support
Our Helpdesk and Support teams have end-user experience of using the systems we implement, ensuring expert assistance when you need it. With a choice between our Essential or Managed Services Support Plans, we provide a comprehensive service—whether you’re reporting an issue or need guidance on using your software.
Post Go-Live Review
After go-live, we schedule regular check-ins to ensure a smooth transition, address any adjustments, and provide ongoing support. Our goal is to help you maximise the value of your new system and ensure it continues to meet your needs.
