Contact Us

TouchstoneEnergy Support Services: An In-Depth Look

Two businessmen discussing a graph on a laptop in a modern office setting.

The energy sector is a complex and demanding industry, with organisations constantly striving to maximise efficiency, profitability, and sustainability. To achieve these goals, it is essential to have the right software tools, systems, and support in place. Elsewhere on our website you’ll see how TouchstoneEnergy can help energy businesses by providing tried-and-tested software solutions for accounting and finance, enterprise asset management (EAM), procurement and spend management, performance management and more. However, we don’t stop there. Once implementation is complete TouchstoneEnergy support services take over to keep everything running smoothly and help you get the most from your software. This article will delve into the various components of our support services, highlighting the benefits they offer and their significance in driving success for energy companies of all kinds.

TouchstoneEnergy Support Services: An In-Depth Look

System Review & Process Optimisation

One of the key components that you have access to through TouchstoneEnergy support services is a robust regimen of system review and process optimisation. This process involves a thorough examination of an organisation’s existing systems and processes, identifying areas where improvements can be made and performance optimised. Our support team do this in two principal ways:

Identifying Bottlenecks

A crucial aspect of system review and process optimisation is detecting bottlenecks in workflows and operations that may be hindering efficiency. Our support services can help businesses identify these bottlenecks, and address them to improve overall performance.

Streamlining processes

Once bottlenecks are identified, the experienced team charged with providing TouchstoneEnergy support services can recommend and implement streamlined processes, ensuring that each step in a client’s workflow is as efficient as possible. This may involve automating specific tasks, reorganising teams, or modifying existing processes.

TouchstoneEnergy Support Services: An In-Depth Look

Software Training

Another vital component of our support services is software training. In order to fully capitalise on the benefits of TouchstoneEnergy solutions, a customer will need to provide or undertake a certain level of training, given that an employees’ understanding of the tools at their disposal will have a direct impact on whether they are able to use them to their fullest extent or not. That’s why we provide the following training services as part of the TouchstoneEnergy support services offering:

Personalised Training Programs

TouchstoneEnergy offers personalised training programs tailored to suit the needs of each customer organisation that we work with. This means that the training provided is specific to the software and modules used by the business, ensuring that employees are equipped with the knowledge and skills necessary to excel in their roles.

Continuous Learning Support

In addition to initial training, TouchstoneEnergy support services also provide ongoing learning support. Anytime you need a refresher on a given training topic, or need to train new employees on a system we’ve implemented for you – reach out to us. In addition, our training material is under constant review – as a given platform or technology moves forward, we make a point of staying up to date with developments. This means that any training we provide comes in line with current best practices and capabilities, and ensures that we aren’t teaching our clients outdated or outmoded procedures.

TouchstoneEnergy Support Services: An In-Depth Look

Technical Support

Lastly, TouchstoneEnergy support services also include access to a highly-skilled and dedicated team of technical support staff, whose mission is to ensure that organisations can rely on their systems and software to function seamlessly. Our tech support services offering includes the following components:

Expert Assistance From Our Helpdesk

With TouchstoneEnergy support services, businesses have access to a highly effective tech support helpdesk, manned by tech experts who are well-versed in the nuances of the energy sector and the software solutions provided. Along with this comes 24/7 issue logging, remote issue handling and a comprehensive knowledgebase, which is full of resources and information that can empower you to troubleshoot your own issues too.

Proactive Maintenance

In addition to reactive support, our support services also include proactive maintenance to identify and address potential issues before they escalate. This preventative approach helps to maintain system integrity and reduces the risk of unexpected downtime.

Managed Services

TouchstoneEnergy Support Services: An In-Depth Look

If you wish, you can even turn the entire array of management and maintenance tasks required by your TouchstoneEnergy solutions over to our team. If you choose to take this approach, our team will handle all ad-hoc, routine, proactive and preventative maintenance tasks on your behalf, including applying any software patches that may be released for your setup as they become available.

Conclusion

Switching to TouchstoneEnergy support services is the perfect way to round off the implementation phase of your partnership with us, and keep your solutions in full working order – with the additional positives of being a hassle-free way of doing so, and offering lots of peace of mind too.

TouchstoneEnergy is also a proud member of the Touchstone Group, and we know that our colleagues over at Touchstone Financial Management Systems and Touchstone Business Intelligence may well be able to help your company succeed too – click the links to learn more about the services they can offer!

  • Share on:

Share on: X LinkedIn

Read Next

Octave

Touchstone and Octave at Maintec: Powering Asset Performance Through Smarter Maintenance Management

For the second consecutive year, Touchstone is proud to be exhibiting at Maintec — the UK's longest-standing exhibition for predictive maintenance, reliability, and asset management.  Taking place on the 3rd and 4th June, the show brings together experts, leaders, and innovators shaping the future of asset-intensive operations. This year, we're returning with more to show, including the latest developments in Octave Attune (formerly HxGN EAM and HxGN APM), our cloud-based enterprise asset management solution built to help organisations extend asset life, improve maintenance efficiency, and reduce unplanned downtime.

Find out more
Sustainable Finance

Sustainable Finance: Why the Energy Sector Must Look Beyond Reporting—and How Octave Attune EAM, Formerly HxGN EAM, Supports the Shift

Sustainable finance has evolved from a peripheral concern to a core driver of strategic decision-making in the global energy sector. Investors, regulators, and communities now demand more than sustainability commitments—they require operational evidence. This shift represents a fundamental change in how energy organisations must operate: sustainability is no longer about narrative control.

Find out more
Touchstone Energy and Proactis logos on a blue and white background.

Touchstone and Proactis Reignite Strategic Partnership to deliver integrated P2P for Infor SunSystems Clients

Touchstone, a leading provider of financial management software solutions specialising in Infor SunSystems, is proud to announce the renewed strategic partnership with Proactis, a global leader in spend management and procurement automation.

Find out more

Please fill in your details below to gain access.

Training

Whether it is refresher training, teaching new member of staff or learning new software, TouchstoneEnergy clients can take advantage of our training services, delivered in bitesize chunks.

Whether your training needs are delivered on site at your office or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.

Training Icon

Support

Our UK-based support Helpdesk team are technical and application experts in all our solutions. They provide our clients with peace of mind that if you experience any issues with your software, when you partner with TouchstoneEnergy there's no need to worry - help is there when you need it. With the choice between an Essential or Premium Support Plan, we give our clients a comprehensive service - whether you want to report a fault or have a question regarding the use of your software.

We work to a published SLA giving our clients the benefit and peace of mind that we do what we say.

Support Icon

Cloud Hosting & Managed Services   

With over 250 years combined experience of deploying business systems to the Energy sector, our team has the necessary skills and industry knowledge to configure and align your solution with your business processes. With high quality data management solutions and post-deployment support, it's never been easier to manage your business' reporting requirements and strategic management capabilities while reducing spending in the long term.

Cloud Hosting Icon

System Optimisation

At TouchstoneEnergy, we understand that even the best ERP and EAM systems need regular review and refinement to stay aligned with evolving business goals. That’s where our System Optimisation service comes in.

We work closely with you to analyse how your current system is performing and identify areas for improvement — whether it’s simplifying processes, improving data flow, enhancing reporting, or unlocking underused functionality.

Our proven optimisation frameworks help energy and natural resources companies maximise return on investment, reduce operational friction, and support better decision-making.

System Optimisation Icon

Business System Integrations

We provide Energy companies with an integrated Infor Enterprise solution which comprises of Financial Accounting, Budgets & Forecasts and EAM technology. We provide technical support which helps your business to achieve its goals, and/or with regulatory compliance where necessary.
We have a hands-on approach, working with your team to configure and develop the solution to suit your business needs as well as providing end user training – helping you to streamline your business processes and improve operational efficiency.

Following our initial audit, our specialists will select the right platform to meet your organisation's goals, adopting the best tech solution for your needs.

Business System Integrations Icon

System Review

If your finance or business system is no longer meeting your organisation’s requirements, chances are that the system itself is not the issue, but instead it requires updates to ensure it aligns with the changes being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.

Regulation of all of the systems within your organisation - governance and business processes, time management, money management (including accounting and tax obligations) - is key to a successful project, and to a professional environment generally. Our team can identify where potential issues lie, and use the data we collect to implement new, more effective strategies.

System Review Icon

Implementation and Upgrades

Whether you are considering an ERP project or have already purchased an Infor Solution, implementing a new system will significantly impact the way your organisation operates, so it's important that you select the right implementation partner.

We take the time to listen, learn and understand the requirements of your business, completing a full audit of your business' needs in the first instance. We pride ourselves on being a focused team that truly values what our clients require from their investment, and ensure we achieve success.

Our ERP solutions enable you to leverage industry best practices, run mission-critical operations effectively, and gain insight into each role within your organisation, so that you can adapt to changes.

Our cloud ERP tool is designed for every business, and uses analytics to help with decision making in your organisation.

Implementation & Upgrades Icon