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HxGN and Infor EAM Maintenance

To ensure that their business runs smoothly and projects stay on track, organisations across the Energy sector need to maintain and keep track of their assets in order to ensure they are operating at maximum capacity and are in good working order. Many Energy businesses have trusted Enterprise Asset Management (EAM) software such as HxGN EAM (previously Infor EAM) in place to help them continuously improve productivity and performance.

However, what happens when your EAM system needs to be updated and maintained? In this blog, TouchstoneEnergy looks at the various different kinds of HxGN/Infor EAM maintenance and how our team’s knowledge, experience and expertise helps to ensure that your Energy business can continue to operate, whilst remaining compliant during a HxGN/Infor EAM maintenance schedule.

Why EAM Maintenance might take place

The most common reason for maintenance to take place is simply to keep the EAM environment running smoothly, but it’s also performed to fix bugs and add enhancements, as well as bring new features and functionality into the environment.

The different types of HxGN/Infor EAM Maintenance

Essentially, there is only one kind of HxGN / Infor EAM maintenance since it is all delivered via software updates. However, there are a number of different types of update, and so in this section the TouchstoneEnergy team will explain the differences between update types, who they are for and what they are designed to do.

Major Updates

A major release of an application or platform that introduces new features and functionality, but also changes existing features. A major update usually requires you to upgrade your infrastructure in order to use it. If you do not upgrade your infrastructure, then you cannot use this new version of the product.

Minor Updates & Patches

Hexagon also releases updates to its software on a regular basis (typically every 6-8 weeks) to ensure it remains up-to-date with the latest technology available. Minor updates and patches are also used to fix bugs or add enhancements to existing product features.

Service Packs

A collection of fixes for bugs found in earlier versions of an application or platform, packaged together for easy deployment by customers who have already installed those older versions. Service packs are generally released before major upgrades. Service packs are cumulative, meaning that the latest service pack includes the fixes and enhancements of all previous service packs.

Speak to the TouchstoneEnergy team about how we can issue a service pack to fix minor bugs in your EAM platform.

How Touchstone can provide HxGN/Infor EAM Maintenance

Touchstone’s Managed Service

TouchstoneEnergy’s managed service takes the hassle out of meeting your HxGN / Infor EAM maintenance needs. A managed Touchstone client essentially doesn’t need to worry about HxGN / Infor EAM maintenance any more because we take care of it for them. There is a small expense incurred here as this is an extra service that we provide – but many businesses find the extra peace of mind to be well worth the investment.

TouchstoneEnergy Helpdesk

Our helpdesk works as an extension to your team and is available for issue logging 24/7, so if you do run into any issues you can notify us of them immediately. We are fully equipped to assist our clients remotely, and are able to provide effective technical support for any HxGN/Infor EAM maintenance issue, (or indeed any other issue) to Energy organisations worldwide.

More about TouchstoneEnergy

Alongside businesses such as Touchstone Business Intelligence and Touchstone Financial Management Services, TouchstoneEnergy are part of the Touchstone Group, and we specialise in providing business systems to companies in the Energy sector. Working in partnership with us has been a real benefit to many businesses across the energy sector – including renewable energy providers, utilities and power generation companies, downstream traders, even companies working in oil & gas, mining. Why not reach out to our team today to see how our team’s expertise can help your energy business succeed?

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Training

Whether it is refresher training, teaching new member of staff or learning new software, TouchstoneEnergy clients can take advantage of our training services, delivered in bitesize chunks.

Whether your training needs are delivered on site at your office or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.

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Support

Our UK-based support Helpdesk team are technical and application experts in all our solutions. They provide our clients with peace of mind that if you experience any issues with your software, when you partner with TouchstoneEnergy there's no need to worry - help is there when you need it. With the choice between an Essential or Premium Support Plan, we give our clients a comprehensive service - whether you want to report a fault or have a question regarding the use of your software.

We work to a published SLA giving our clients the benefit and peace of mind that we do what we say.

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Cloud Hosting & Managed Services   

With over 250 years combined experience of deploying business systems to the Energy sector, our team has the necessary skills and industry knowledge to configure and align your solution with your business processes. With high quality data management solutions and post-deployment support, it's never been easier to manage your business' reporting requirements and strategic management capabilities while reducing spending in the long term.

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System Optimisation

At TouchstoneEnergy, we understand that even the best ERP and EAM systems need regular review and refinement to stay aligned with evolving business goals. That’s where our System Optimisation service comes in.

We work closely with you to analyse how your current system is performing and identify areas for improvement — whether it’s simplifying processes, improving data flow, enhancing reporting, or unlocking underused functionality.

Our proven optimisation frameworks help energy and natural resources companies maximise return on investment, reduce operational friction, and support better decision-making.

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Business System Integrations

We provide Energy companies with an integrated Infor Enterprise solution which comprises of Financial Accounting, Budgets & Forecasts and EAM technology. We provide technical support which helps your business to achieve its goals, and/or with regulatory compliance where necessary.
We have a hands-on approach, working with your team to configure and develop the solution to suit your business needs as well as providing end user training – helping you to streamline your business processes and improve operational efficiency.

Following our initial audit, our specialists will select the right platform to meet your organisation's goals, adopting the best tech solution for your needs.

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System Review

If your finance or business system is no longer meeting your organisation’s requirements, chances are that the system itself is not the issue, but instead it requires updates to ensure it aligns with the changes being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.

Regulation of all of the systems within your organisation - governance and business processes, time management, money management (including accounting and tax obligations) - is key to a successful project, and to a professional environment generally. Our team can identify where potential issues lie, and use the data we collect to implement new, more effective strategies.

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Implementation and Upgrades

Whether you are considering an ERP project or have already purchased an Infor Solution, implementing a new system will significantly impact the way your organisation operates, so it's important that you select the right implementation partner.

We take the time to listen, learn and understand the requirements of your business, completing a full audit of your business' needs in the first instance. We pride ourselves on being a focused team that truly values what our clients require from their investment, and ensure we achieve success.

Our ERP solutions enable you to leverage industry best practices, run mission-critical operations effectively, and gain insight into each role within your organisation, so that you can adapt to changes.

Our cloud ERP tool is designed for every business, and uses analytics to help with decision making in your organisation.

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