From Infor EAM to HxGN EAM

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If you’ve ever done any research into Enterprise Asset Management (also known as EAM) or thought about adopting an EAM system for your energy business, then it’s highly likely that you’ll have come across – or at least heard of the Infor EAM platform. Today, however, this is a name that has been consigned to history because in October 2021 Infor sold their EAM platform to Swedish company Hexagon, and what was Infor EAM has now become HxGN EAM.

What does an Enterprise Asset Management platform do?

An Enterprise Asset Management platform is a suite of software tools used to manage and maintain a business’ assets for example operational equipment, plant and machinery, buildings and fleet. Unlike a Computerised Maintenance Management System (or CMMS) which focuses solely on maintenance, Enterprise Asset Management software goes beyond that one component. A good asset management system also covers a diverse range of other functions such as asset end-of-life planning, cost tracking and management, inventory management, work orders and goods/services purchasing.

How can a good EAM help your business?

Users of an EAM system (such as HxGN EAM, formerly Infor EAM) can expect any business to benefit from real-time tracking of asset performance; increased operational efficiency; improved asset reliability and streamlining of business processes.

Other benefits include equipment cost tracking, and reporting, which helps businesses to spot potential problems or bottlenecks before they happen. Any increase in the efficiency or better productivity from your plant and machinery, results in greater ROI.

How can the Touchstone Energy team help you meet your EAM needs?

No matter whether you’re an existing customer with a pre-existing Infor EAM installation, or if you’re looking to get started with HxGN EAM, the highly-experienced experts ofthe TouchstoneEnergy team can help at every stage of your process. We can help you assess your business’ needs and identify areas where Enterprise Asset Management solutions will help you improve business efficiency.

TouchstoneEnergy provides a full range of pre- and post-implementation support. Using best industry practices, we will assist you with many of your configuration decisions and help you decide how best to maximise your EAM setup. We will ensure your EAM system is fit for purpose and capable of meeting any future challenges.

Other support that Touchstone can provide

TouchstoneEnergy are undoubtedly experts when it comes to Infor EAM and HxGN EAM, however, this is just one aspect of a comprehensive range of services that we provide to businesses across the energy sector including oil & gas, renewable energy, mining and utilities industries (as well as those involved withdownstream trading). In addition to our EAM expertise, we use data and technology to improve business operations in a number of different areas, including Accounting & Finance, Procurement & Spend Management, Business Process Management and Performance Management.

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Training

Whether it is refresher training, teaching new member of staff or learning new software, TouchstoneEnergy clients can take advantage of our training services, delivered in bitesize chunks.

Whether your training needs are delivered on site at your office or in our training centre, you can be assured that training and tuition will be delivered by industry experts, experienced in dealing with new and existing users of our systems.

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Support

Our UK-based support Helpdesk team are technical and application experts in all our solutions. They provide our clients with peace of mind that if you experience any issues with your software, when you partner with TouchstoneEnergy there's no need to worry - help is there when you need it. With the choice between an Essential or Premium Support Plan, we give our clients a comprehensive service - whether you want to report a fault or have a question regarding the use of your software.

We work to a published SLA giving our clients the benefit and peace of mind that we do what we say.

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Cloud Hosting & Managed Services   

With over 250 years combined experience of deploying business systems to the Energy sector, our team has the necessary skills and industry knowledge to configure and align your solution with your business processes. With high quality data management solutions and post-deployment support, it's never been easier to manage your business' reporting requirements and strategic management capabilities while reducing spending in the long term.

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System Optimisation

At TouchstoneEnergy, we understand that even the best ERP and EAM systems need regular review and refinement to stay aligned with evolving business goals. That’s where our System Optimisation service comes in.

We work closely with you to analyse how your current system is performing and identify areas for improvement — whether it’s simplifying processes, improving data flow, enhancing reporting, or unlocking underused functionality.

Our proven optimisation frameworks help energy and natural resources companies maximise return on investment, reduce operational friction, and support better decision-making.

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Business System Integrations

We provide Energy companies with an integrated Infor Enterprise solution which comprises of Financial Accounting, Budgets & Forecasts and EAM technology. We provide technical support which helps your business to achieve its goals, and/or with regulatory compliance where necessary.
We have a hands-on approach, working with your team to configure and develop the solution to suit your business needs as well as providing end user training – helping you to streamline your business processes and improve operational efficiency.

Following our initial audit, our specialists will select the right platform to meet your organisation's goals, adopting the best tech solution for your needs.

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System Review

If your finance or business system is no longer meeting your organisation’s requirements, chances are that the system itself is not the issue, but instead it requires updates to ensure it aligns with the changes being made within your business.
Drawing on our extensive experience in the Energy sector, we can review your system and revive it, with optimised and integrated processes, to provide a firm foundation for expansion and ensure that it meets your business needs.

Regulation of all of the systems within your organisation - governance and business processes, time management, money management (including accounting and tax obligations) - is key to a successful project, and to a professional environment generally. Our team can identify where potential issues lie, and use the data we collect to implement new, more effective strategies.

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Implementation and Upgrades

Whether you are considering an ERP project or have already purchased an Infor Solution, implementing a new system will significantly impact the way your organisation operates, so it's important that you select the right implementation partner.

We take the time to listen, learn and understand the requirements of your business, completing a full audit of your business' needs in the first instance. We pride ourselves on being a focused team that truly values what our clients require from their investment, and ensure we achieve success.

Our ERP solutions enable you to leverage industry best practices, run mission-critical operations effectively, and gain insight into each role within your organisation, so that you can adapt to changes.

Our cloud ERP tool is designed for every business, and uses analytics to help with decision making in your organisation.

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