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Helpdesk Password Policy


TouchstoneEnergy HelpdeskChange to TouchstoneEnergy’s help desk policy


Clients are increasingly coming under scrutiny both from an audit and compliance perspective. In response to this, we have introduced a new policy around client passwords (comprising documentation that includes client passwords).

Passwords will only be distributed to those users that are flagged as System Administrators on our Helpdesk system. We will also distribute to the primary contact and primary support contact if required.

We will be following this up over the coming weeks but if you could please let us know who your System Administrator(s) should be we will update our records.

Please email helpdesk@touchstone.co.uk

We would recommend no less than two per site to ensure there is adequate cover for holidays etc.

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