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We appreciate your flexibility and your results / customer-oriented approach. Global IS Applications Manager - Addax Petroleum Ltd.

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Support & Maintenance


TouchstoneEnergy HelpdeskSupport and maintenance services are available Monday to Friday from 08.30-18.00 and outside these hours with prior agreement.


As part of TouchstoneEnergy’s commitment to all clients, quality support and maintenance of your systems is considered an essential part of our service offering.

We employ a dedicated support team of highly skilled consultants who deal with all support calls as quickly as possible based on a priority rating, which you provide.  An automated support request tracking system ensures that your call will be dealt within a defined time-frame and will be resolved as quickly as possible.

Contact us:


T: +44 (0)20 7121 4800
E: helpdesk@touchstone.co.uk


Customer portal

Our customer portal enables you to submit support cases 24/7 and track the status of any issue, from the initial log through to resolution. It also provides valuable online access to knowledge-based articles, technical documentation and opinion pieces – enabling you to broaden your understanding, the value we add and the knowledge of your business applications.

Login to the portal at: touchstonefms.co.uk/portal

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